Customer Service
Strategy
Business Expansion
Growth of 18% per year has been achieved through
a focus on prompt customer service and competitive pricing. To
improve product and distribution capability for customers, business
profits are re-invested in expansion of production equipment
and employee training, which provides skills and jobs to Native
American communities. Customers also find WELLS TECHNOLOGY to
be an excellent Tier-1 SDB and HUB distribution channel for over
645,000+ FASTENAL MRO and
OEM industrial and construction supplies. |
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"Lean" Manufacturing
Each year, 20% of sales revenue is invested in state-of-the-art
manufacturing technology for WELLS TECHNOLOGY.
Customers benefit from lower production costs and higher-quality
products produced on the new equipment. Modern production equipment
such as the new CNC Swiss screw machine with automatic bar
feeders are shown on the left, and are part of our investment strategy
to serve customers and provide new employment opportunity for
economically disadvantaged people.
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Invest in Employee Training
Customer service depends on modern technology and a work force of capable skilled employees.
WELLS TECHNOLOGY is located between three Native
American Indian Reservations which have an available work force.
However this work force also requires in-depth technical training
to become industrial machine operators, to help serve customers
and to create employment opportunity for economically disadvantaged people.
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WELLS TECHNOLOGY
has started a new training program named Wells
Academy. This new non-profit industrial training program is innovative and
will serve as a non-traditional model for other businesses who wish
to work cooperatively with economically disadvantaged people in providing a capable
work force and job opportunities through education.
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